Refund policy

DO YOU HAVE A RETURN & EXCHANGE POLICY?

Yes! At DIVAGE, we want you to love your hair. If you're not fully satisfied with the color or product, we are happy to accommodate returns or exchanges of unopened hair extensions within 180 days of receiving your order.

Due to hygienic reasons, we can only accept returns and exchanges on items that have not been opened, worn, or tampered with in any way. All items must be returned in their original packaging with the security seal fully intact.

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WHY CAN’T OPENED HAIR EXTENSIONS BE RETURNED OR EXCHANGED?

Hair extensions are considered a hygienic product. Once opened, they are exposed to contamination risks and can no longer be resold. For the safety and peace of mind of all our clients, opened or used products are not eligible for return or exchange.

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HOW CAN I EXCHANGE MY HAIR EXTENSIONS FOR A DIFFERENT COLOR?

To start an exchange, please email us at info@divagehair.com with your order number. All exchanges must be returned unopened in the original packaging, undamaged, and with the security seal fully intact.

Once we receive your return at our facility in Toronto, Canada, and inspect it, we’ll ship out your replacement hair in the correct shade.

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DO I PAY FOR SHIPPING ON EXCHANGES?

  • You are responsible for return shipping costs.
  • We recommend using a trackable service as DIVAGE is not responsible for lost return shipments.
  • For international returns, mark the parcel as “RETURN – NO DUTIES” to avoid it being rejected by Canadian customs.

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WHEN WILL I RECEIVE MY EXCHANGE?
Once your return has been received and inspected, your exchange will be processed within 3–5 business days. You’ll be notified once the new set has shipped. Delivery time may vary depending on your location.

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WHAT IS YOUR RETURN & EXCHANGE PERIOD?
You may request a return or exchange within 180 days of receiving your order, as long as the product remains unopened, unused, and in its original packaging.

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WHAT IS YOUR SHIPPING POLICY?

  • We offer free worldwide shipping on orders over $190.
  • A $20 flat-rate shipping fee applies to all orders under $190.
  • All orders are shipped from Toronto, Canada, and include tracking.

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HOW DO I START A RETURN OR EXCHANGE?

Please contact us at info@divagehair.com with your order number to begin the process. We will provide the return address and further instructions.

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FINAL SALE ITEMS

The following are non-refundable and non-exchangeable:

  • Opened or used hair extensions
  • Used or opened hair care products
  • Styling tools
  • Promotional or final sale items